If you are not entirely satisfied with your products, you are entitled to return them at any time from placing the order up to 7 days from delivery. You must notify us in writing of cancellation of your order, and the cost for returning the goods will be your responsibility.
The goods must be returned undamaged/unused so that they can be resold and you will receive a full refund, excluding all postage costs, within 30 days of their return. If items have been used their cost cannot be refunded. Goods which have been incorporated into other goods, or undergone further processing by the customer cannot be returned.
Goods which have been ordered as a special item/special order - these include Louet Floor Looms - or bought in as a special request (ie not a stock item) cannot be refunded or cancelled once ordered.